Terms and Conditions (GTC)

for the online shop www.alot-better.com

A LOT

Owner: Katrin Welther

Status: May 2024

1. Scope

These general terms and conditions (GTC) of the sole proprietorship ALOT, owner Katrin Welther, Gärtnerstraße 27, 20253 Hamburg, apply in the version valid at the time of the order for all contractual agreements concluded between ALOT and consumers via the web shop www.alot-better.com .

By placing an order, the customer accepts these terms and conditions. These conditions also apply to all future business relationships.

Changes and additions to the General Terms and Conditions as well as verbal agreements that deviate from these terms and conditions only become effective if they are confirmed in writing by ALOT. ALOT expressly objects to any deviating general terms and conditions of the customer. Deviating conditions presented by the customer are only valid if their validity has been expressly agreed to in writing.

2. Contract language

The contract language is German. All further information and communication during the contract period will be provided in German.

3. Applicable law, place of jurisdiction and place of performance

These Terms and Conditions and the contracts concluded with reference to these Terms and Conditions are subject to German law, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory provisions of the law of the state in which the customer has his or her habitual residence conflict with this. The place of jurisdiction is Hamburg. The place of performance is the registered office of ALOT.

4. Online dispute resolution platform

The EU Commission offers a platform for online dispute resolution (ODR), which can be accessed via the following link: http://ec.europa.eu/consumers/odr .

5. Conclusion of contract

All offers from ALOT are non-binding and represent an invitation to the customer to make an offer. An order from the customer is a binding offer to conclude a contract. Confirmation of receipt of the order is sent by automated email and does not constitute acceptance of the contract.

The contract is concluded by payment of the purchase price or by order confirmation from ALOT.

6. Prices, shipping costs, due date and default

The prices stated in the online shop are final prices including VAT and other price components. Shipping costs are shown separately and are not included in the final price.

Cash discounts are only permitted if they have been expressly agreed. The purchase price is due immediately upon ordering.

ALOT accepts the payment methods specified in the webshop. Payment processing is carried out via a payment service provider.

In the event of late payment, default interest will be charged at the statutory rate. Any further claims remain unaffected.

7. Delivery

Delivery is made without unnecessary delay. Goods in stock are usually dispatched within 5 working days of receipt of payment. Goods not in stock will be announced by email with an estimated delivery date. The customer's delivery address is decisive.

ALOT delivers to the following regions:

Domestic (Germany):

• Free shipping from 80€
• Shipping costs: 4,90€

Zone 1 (EU):

• Austria, Hungary, Slovenia, Slovakia, Poland, Netherlands, Belgium, Czech Republic
• Free shipping from 85€
• Shipping costs: 8,90€

Zone 1 (non-EU):

Liechtenstein, Luxembourg, Switzerland

Free shipping from 150€

Shipping costs: 15,90€

Zone 2:

• United Kingdom, France, Italy, Monaco, Serbia, Croatia, Bulgaria, Denmark, Romania
• Free shipping from 150€
• Shipping costs: 10,90€

8. Duty to provide information

The customer is obliged to truthfully provide ALOT with all information necessary for the provision of services. Changes, in particular to contact details, must be communicated to ALOT immediately.

9. Cancellation policy

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must

A LOT

Katrin Welther

Gärtnerstrasse 27

20253 Hamburg

Phone: 0049 1511 6988630

Email: hello@alot-better.com

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• Goods which, after delivery, have been inseparably mixed with other goods by reason of their nature;
• Goods whose price depends on fluctuations in the financial market over which ALOT has no influence;
• Goods made to customer specifications or clearly tailored to personal needs;
• Goods which are delivered sealed and are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.

10. Retention of title

The delivered goods remain the property of ALOT until all claims arising from the contract have been paid in full. As long as a retention of title exists, the customer is obliged to treat the goods with care. Pledging or transferring ownership as security before full payment is excluded. In the event of third-party access, in particular in the event of seizure of the goods, the customer must point out that the goods are owned by ALOT and inform ALOT immediately.

11. Transfer of risk

The statutory provisions on the transfer of risk apply. If the customer has concluded the transport contract himself without using a selection option suggested by ALOT, the risk is transferred when the goods are handed over to the carrier.

12. Warranty

The statutory provisions of warranty law apply. The warranty covers defects that the goods have at the time of delivery. Defects that only appear later are generally not covered by the warranty. Warranty claims must be asserted within two years of delivery. Within the first six months of delivery, ALOT must prove that the defect did not already exist at the time of delivery. In the event of a warranty claim, ALOT has the right to repair or replace the goods. If this is impossible or involves disproportionate effort, the customer can demand a price reduction or rescission (withdrawal from the contract). For used goods, the period for asserting warranty claims is reduced to one year.

The goods offered by ALOT are exclusively and 100% second-hand goods, which is why they may show signs of wear or use.

13. Liability

The statutory liability regulations apply. Liability for damage to property caused by slight negligence is excluded. Claims for damages expire within three years of knowledge of the damage and the person responsible.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and send it back)